Contact Us

General Enquiries

For all general questions, feedback, or assistance with our website, please use the contact methods below. Our dedicated team is here to help you with any queries about our bonuses or other services.

General Support

• Live Chat: Available 24/7 directly on our website. Look for the chat icon in the bottom right corner.
• Telephone (UK): 020 3987 6543
• Telephone (International): +44 20 3987 6543
• General Email: [email protected]

Response Time Commitments:

• Live Chat: Average response time within 30 seconds.
• Telephone: 80% of calls answered within 20 seconds.
• Email: Urgent queries within 1-2 hours; general enquiries within 24 hours.

Departmental Contacts

For specific enquiries, please contact the relevant department or learn more about our company on our about us page:

• Customer Support:
  For game rules, account issues, or general assistance.
  Email: [email protected]
  Phone: 020 3987 6543 (24/7)
• Financial & Payments:
  For deposit/withdrawal queries, payment methods, or transaction history.
  Email: [email protected]
  Operating Hours: Monday - Friday, 09:00 - 17:00 GMT/BST.
  Response Time: Within 4 hours during operating hours.
• Technical Support:
  For website glitches, game loading issues, or technical problems with our demo version.
  Email: [email protected]
  Operating Hours: 24/7.
  Response Time: Within 1 hour.
• Compliance & Legal:
  For responsible gambling, KYC/AML verification, legal notices, or regulatory enquiries.
  Email: [email protected]
  Operating Hours: Monday - Friday, 09:00 - 17:00 GMT/BST.
  Response Time: Within 24 hours during operating hours.
• Media & Partnerships:
  For press enquiries, business development, or affiliate partnerships.
  Email: [email protected]
  Operating Hours: Monday - Friday, 09:00 - 17:00 GMT/BST.
  Response Time: Within 48 hours.

Company Information & Ownership

Rainbow Gaming Solutions Ltd. is dedicated to full transparency regarding its operations and ownership structure.

• Full Legal Company Name: Rainbow Gaming Solutions Limited
• Company Registration Number: 10876543
• Jurisdiction of Registration: England and Wales
• VAT Number: GB 987 6543 21

Key Personnel

• Chief Executive Officer (CEO): Mr. Alistair Finch
• Chief Operating Officer (COO): Ms. Eleanor Vance
• Chief Compliance Officer (CCO): Ms. Davina Shah
  Contact: [email protected]
• Money Laundering Reporting Officer (MLRO): Mr. Ben Carter
  Contact: [email protected]

Rainbow Gaming Solutions Ltd. is an independently operated entity, committed to ethical business practices and regulatory adherence.

Licensing & Regulation

Rainbow Gaming Solutions Ltd. is fully licensed and regulated to offer online gambling services in the United Kingdom, including our free spins promotions.

• Licensing Authority: UK Gambling Commission (UKGC)
• Account Number: 57890
• Licence Number: 000-057890-R-321098-006
• Licence Type: Remote Casino Operating Licence
• Date of Issue: 12 April 2017
• Validity: Active

You can verify our licence status directly on the UK Gambling Commission's public register:

Responsible Gambling

We are committed to promoting responsible gambling and providing resources to help our players stay in control. For more detailed information about our player protection measures, please visit our responsible gambling page. If you or someone you know needs support, please contact the following organisations:

• GamCare: Provides free information, advice, and support for anyone affected by problem gambling in the UK.
  Helpline: 0808 8020 133 (24/7)
  Website: www.gamcare.org.uk
• GambleAware: Offers free, confidential help and support to anyone who's worried about their own or someone else's gambling.
  Helpline: 0808 8020 133 (24/7)
  Website: www.gambleaware.org
• National Gambling Helpline: Provided by GamCare, offering support via phone or live chat.
  Phone: 0808 8020 133

We also offer self-exclusion tools and setting deposit limits directly within your account. For assistance with these tools, please contact our Compliance team at [email protected].

Dispute Resolution

We aim to resolve any concerns or complaints promptly and fairly. If you have a complaint, please follow our internal complaints procedure:

1. Stage 1 - Customer Support: Contact our Customer Support team via live chat, phone, or email ([email protected]). We aim to resolve most issues at this stage within 48 hours.
2. Stage 2 - Formal Complaint: If you are not satisfied with the resolution from Stage 1, you may escalate your complaint to our Compliance Department.
   Email: [email protected]
   We aim to provide a final response within 8 weeks.
3. Stage 3 - Alternative Dispute Resolution (ADR): If your complaint remains unresolved after exhausting our internal complaints procedure (or after 8 weeks have passed), you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service.

Our nominated ADR provider for UK customers is:

Trust & Security Certifications

We pride ourselves on providing a secure and fair gaming environment, verified by leading independent bodies. You can find information about our recommended real money casinos that meet similar security standards:

• eCOGRA Certified: Our games and operations are regularly audited by eCOGRA, a leading independent and internationally approved testing agency, ensuring fair and responsible gaming.
  View eCOGRA Certificate (Example Link)
• GLI (Gaming Laboratories International): Our Random Number Generator (RNG) is independently tested and certified by GLI to ensure fairness and unpredictability of game outcomes.
• ISO 27001 Certified: We adhere to the international standard for information security management, protecting your data and privacy.
• PCI DSS Compliant: All payment processing adheres to the Payment Card Industry Data Security Standard, ensuring the highest level of security for your financial transactions.
• RG Check Accredited: Our responsible gambling program has been assessed and accredited by RG Check, demonstrating our commitment to player protection.

Industry Associations

Rainbow Gaming Solutions Ltd. is a proud member of the following professional bodies, upholding industry best practices:

• European Gaming and Betting Association (EGBA)
• Remote Gambling Association (RGA)

Financial Transparency & Player Protection

We ensure the highest standards of financial integrity and player fund protection:

• Segregated Player Funds: In accordance with UKGC requirements, player funds are held in separate bank accounts from the company's operational funds, guaranteeing their protection in the unlikely event of insolvency.
• Return to Player (RTP) Audits: Our game RTPs are regularly audited by independent third parties to ensure they align with advertised percentages (e.g., Rainbow Riches Free Spins RTP: 95.17%).

Data Protection

We are fully compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. For details on how we collect, process, and protect your personal data, please refer to our Privacy Policy. You can also review our comprehensive terms and conditions for complete information about our services.

For data protection specific enquiries, please contact our Data Protection Officer (DPO):