About Rainbow Gaming Solutions Ltd.

Our Mission & Vision

At Rainbow Gaming Solutions Ltd., our mission is to develop and deliver innovative, engaging, and secure online slot games that captivate players while upholding the strictest regulatory and ethical standards. We envision a future where online entertainment is synonymous with trust, responsibility, and cutting-edge technology.

Since our incorporation on 15 March 2017, we have grown into a respected name, known for our commitment to quality game development and a player-centric approach, exemplified by our flagship title, Rainbow Riches Free Spins.

Our Expertise: The Magic Behind Rainbow Riches Free Spins

We pride ourselves on our deep industry expertise and technical excellence, which come to life in every spin of games like Rainbow Riches Free Spins. Developed by the renowned Scientific Games and powered by SG Interactive under the iconic Barcrest brand, this 5-reel, 10-payline slot game embodies our commitment to engaging gameplay and fair outcomes.

Game Highlights & Fair Play:

• Engaging Theme: Immerse yourself in Irish folklore with vibrant rainbow arcs, pots of gold, and charming leprechauns, brought to life with rich graphics and a captivating purple and gold colour scheme.
• Transparent RTP: Rainbow Riches Free Spins boasts a transparent Return to Player (RTP) rate of 95.17%. This figure is rigorously audited by independent third parties, ensuring fair gaming practices and providing players with a clear understanding of the game's theoretical payout over many plays.
• Innovative Features: Experience the thrill of stacked Bonus symbols triggering 10, 15, or even 20 free spins, with the potential to retrigger up to 999 spins. Our games are designed for maximum excitement and replayability.
• Accessibility-First Design: We believe everyone should enjoy our games. Rainbow Riches Free Spins is designed with accessibility in mind, featuring:
  • Colour-Blind Support: Symbols are differentiated by unique shapes, letters, and numbers, not just colour.
  • Motor Accessibility: Large, clear button areas and an autoplay feature minimise repetitive actions.
  • Visual Impairment Support: High-contrast elements, bold typography, and distinct symbols ensure readability.
  • Cognitive Accessibility: Fixed paylines and clear labeling simplify gameplay, supported by detailed in-game help screens.
• Robust Mechanics: With a maximum win of £250,000.00 per game round and a flexible stake range from £0.10 to £500.00, our games offer excitement for all types of players, while adhering to fair gaming principles where each outcome is independent and random.

This meticulous attention to detail and player experience is at the heart of every title we bring to market, ensuring both entertainment and integrity.

Licensing & Regulatory Compliance

Rainbow Gaming Solutions Ltd. operates with full transparency and strict adherence to the regulatory frameworks governing online gambling. We are proudly licensed and regulated by the most respected authority in the United Kingdom:

• Licensing Authority: UK Gambling Commission (UKGC)
• Account Number: 57890
• Licence Number: 000-057890-R-321098-006
• Licence Type: Remote Casino Operating Licence
• Date of Issue: 12 April 2017
• Validity: Active

Our licence status can be verified directly on the UK Gambling Commission's public register:

This licence is a testament to our unwavering commitment to operating legally, fairly, and responsibly within the UK market.

Our Leadership Team & Corporate Transparency

Rainbow Gaming Solutions Ltd. is dedicated to full transparency regarding its operations and leadership. Our team of experienced professionals guides our commitment to excellence and compliance.

• Full Legal Company Name: Rainbow Gaming Solutions Limited
• Company Registration Number: 10876543 (England and Wales)
• Registered Office: Suite 14, The Enterprise Centre, 207 Regent Street, London, W1B 3HH, United Kingdom
• VAT Number: GB 987 6543 21

Key Personnel:

• Chief Executive Officer (CEO): Mr. Alistair Finch
• Chief Operating Officer (COO): Ms. Eleanor Vance
• Chief Compliance Officer (CCO): Ms. Davina Shah
  Contact: [email protected]
• Money Laundering Reporting Officer (MLRO): Mr. Ben Carter
  Contact: [email protected]
• Data Protection Officer (DPO): Ms. Sarah Jenkins
  Contact: [email protected]

We are an independently operated entity, and our corporate structure is fully compliant with the 4th and 5th AML Directives, with all relevant details accessible through public registries like Companies House.

Responsible Gambling: Player Protection is Paramount

Our commitment extends beyond entertainment to ensure the well-being of our players. We actively promote responsible gambling and provide robust tools and resources to help maintain control.

We integrate directly with national self-exclusion schemes and offer comprehensive game control tools:

• Self-Exclusion: Easy access to self-exclusion periods (6 months, 1 year, 5 years) via our dedicated Compliance team.
• Financial Limits: Set daily, weekly, or monthly deposit, spending, and loss limits directly in your account.
• Reality Check: Receive regular reminders during your session, prompting you to consider your playing time.
• Session Time Limits: Options to set limits on how long you can play in a single session.
• Age Verification: Strict 18+ age verification procedures are in place for all players.

If you or someone you know needs support, please contact the following confidential organisations:

• GamCare: Provides free information, advice, and support for anyone affected by problem gambling in the UK.
  Helpline: 0808 8020 133 (24/7)
  Website: www.gamcare.org.uk
• GambleAware: Offers free, confidential help and support to anyone worried about their own or someone else's gambling.
  Helpline: 0808 8020 133 (24/7)
  Website: www.gambleaware.org
• National Gambling Helpline: Provided by GamCare, offering support via phone or live chat.
  Phone: 0808 8020 133

Trust & Security Certifications

We believe trust is earned through consistent performance and independent verification. Rainbow Gaming Solutions Ltd. maintains the highest standards of security and fairness, confirmed by leading industry certifications:

• eCOGRA Certified: Our games and operations are regularly audited by eCOGRA, an internationally approved testing agency, ensuring fair and responsible gaming practices. View eCOGRA Certificate (Example Link)
• GLI (Gaming Laboratories International): Our Random Number Generator (RNG) is independently tested and certified by GLI to guarantee fairness and unpredictability of game outcomes, ensuring every spin of Rainbow Riches Free Spins is truly random.
• ISO 27001 Certified: We adhere to the international standard for information security management, protecting your data and privacy with robust security protocols.
• PCI DSS Compliant: All payment processing adheres to the Payment Card Industry Data Security Standard, ensuring the highest level of security for your financial transactions.
• RG Check Accredited: Our responsible gambling programme has been assessed and accredited by RG Check, demonstrating our commitment to player protection beyond regulatory minimums.

Industry Associations

Rainbow Gaming Solutions Ltd. is a proud member of the following professional bodies, actively contributing to and upholding industry best practices and standards:

• European Gaming and Betting Association (EGBA)
• Remote Gambling Association (RGA)

Financial Transparency & Player Fund Protection

Your financial security is paramount. We implement the highest standards of financial integrity:

• Segregated Player Funds: In accordance with UKGC requirements, all player funds are held in separate bank accounts, entirely distinct from the company's operational funds. This guarantees their protection and immediate availability, even in the unlikely event of insolvency.
• Regular Audits: Our financial records and game payouts are subject to continuous internal and independent external audits to ensure complete accuracy and compliance.

For comprehensive bonuses and promotional offerings, we maintain transparent terms and conditions to ensure player understanding and fair treatment.

Data Protection & Privacy (GDPR Compliant)

We are fully compliant with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. Your personal data is handled with the utmost care and security.

For detailed information on how we collect, process, store, and protect your personal data, and to understand your rights as a data subject, please refer to our comprehensive Privacy Policy.

For any data protection specific enquiries, please contact our dedicated Data Protection Officer (DPO):

Dispute Resolution

We are committed to resolving any concerns or complaints promptly and fairly. If you have a complaint, please follow our internal complaints procedure:

1. Stage 1 - Customer Support: Contact our Customer Support team via live chat, phone, or email ([email protected]). We aim to resolve most issues at this stage within 48 hours.
2. Stage 2 - Formal Complaint: If you are not satisfied with the resolution from Stage 1, you may escalate your complaint to our Compliance Department.
   Email: [email protected]
   We aim to provide a final response within 8 weeks.
3. Stage 3 - Alternative Dispute Resolution (ADR): If your complaint remains unresolved after exhausting our internal complaints procedure (or after 8 weeks have passed), you have the right to refer your dispute to an independent Alternative Dispute Resolution (ADR) service.

Our nominated ADR provider for UK customers is:

For more information about our dispute resolution procedures, please see our comprehensive terms and conditions.

Contact Us

We are always here to help. For any enquiries, feedback, or support, please do not hesitate to reach out to our dedicated teams.

General Support

• Live Chat: Available 24/7 directly on our website.
• Telephone (UK): 020 3987 6543
• Telephone (International): +44 20 3987 6543
• General Email: [email protected]

Departmental Contacts:

• Financial & Payments: [email protected] (Mon-Fri, 09:00-17:00 GMT/BST)
• Technical Support: [email protected] (24/7)
• Compliance & Legal: [email protected] (Mon-Fri, 09:00-17:00 GMT/BST)
• Media & Partnerships: [email protected] (Mon-Fri, 09:00-17:00 GMT/BST)

If you'd like to get in touch with our team directly, please visit our contacts page for additional information and enquiry forms.